How do I use Go Rider?
Multi Journey:
Multi Journey fares offer you multiple rides at a discount for a set number of stages. If you make the same trip frequently, it will be cheaper for you to top up with 10 rides rather than pay single trip cash fares. You can top up to 40 rides at a time (in blocks of ten) on your Go Rider card.
Zone Passes:
Passes enable unlimited travel on bus services within a specific zone over a specified period. You can top up your Go Rider with a weekly pass (7 days) or a monthly pass (30 days). Your pass starts from the day you first use it on the bus and is valid for 7 consecutive days (weekly pass) or 30 consecutive days (monthly pass). If you travel regularly by bus, weekly and monthly passes are a convenient and good value way to pay for your bus fare.
Passes can either be purchased for Zone A or Zone B or All Zones.
| Zones for Monthly, Weekly and Day Passes | |
| Zone A | Auckland City isthmus. The outer boundaries of Zone A are Otahuhu Transport Centre, Panmure Bridge, Onehunga Transport Centre and New Lynn Transport Centre (and south east of the line created by Portage Road in New Lynn), Patiki Rd terminus and the Harbour Bridge. NB: Zone A passes are not valid in Zone B |
| Zone B (North & West) | All areas North and West of Auckland City isthmus with the inner boundaries being : New Lynn Transport Centre, north west of Portage Rd in New Lynn, north west from the Partiki Rd motorway interchange and the Harbour Bridge. NB: Zone B passes are not valid in Zone A |
| Zone B (South) | All areas south and east of the Auckland City isthmus with the inner boundaries being; Otahuhu Transport Centre, Panmure Bridge (Lagoon Drive) and Onehunga Transport Centre. NB: Zone B passes are not valid in Zone A |
| All Zones | Includes Zone A, Zone B (North and West) and Zone B (South) |
Download Zones map - PDF format click here
Stored Value:
Stored value allows you to top up with an amount of money on your Go Rider card from a minimum of $10 to a maximum of $100 (in multiples of $10). The cost of your bus fare is deducted from the value on your Go Rider card each time you make a trip. This saves you the hassle of carrying cash and you will also receive a 10% discount off the single trip cash fare.
For detailed bus fare information click here.
When you board the bus:
Once you have topped up your Go Rider card with the best fare type for you, simply insert your Go Rider card into the electronic ticketing machine when you board the bus, and clearly tell your driver which fare option you would like deducted. A ticket will be issued to you, which will show your remaining balance.
What if my Go Rider card fails?
In the unlikely event that the computer chip in your card fails, your bus driver will take your card so it can be returned to our customer services team for processing. Your bus driver will then provide you with a Go Rider Temporary 2 Day Travel Pass which will entitle you to two consecutive days of free travel on any North Star, Metrolink, LINK, GO WEST or Waka Pacific bus service.
To arrange the return of your Go Rider card simply click here and fill out the form or alternatively you can call 09 373 9118 and quote the reference number which can be found on your Go Rider Temporary 2 Day Travel Pass.
A Go Rider Temporary 2 Day Travel Pass is issued subject to the following terms and conditions;
- A Go Rider Temporary 2 Day Travel Pass is valid for free travel for 2 consecutive days travel from date of issue on any Metrolink, GO WEST, North Star, LINK or Waka Pacific bus service.
- A Go Rider Temporary 2 Day Travel Pass is not valid unless the date of issue is completed on the pass.
- A Go Rider Temporary 2 Day Travel Pass is not valid if the date of issue has been altered in any way.
- When a Go Rider Temporary 2 Day Travel Pass has expired, customers will be required to pay a cash fare.