Go Rider Privacy Policy

We wish to ensure that all information that you provide to us is treated in accordance with the Privacy Act 1993 (“Privacy Act”).

This Privacy Policy explains how we may collect, store, use, and disclose any information provided by you on the Go Rider website or in relation to the use of your Go Rider card.

Most areas and locations on the Go Rider website can be accessed without you being required to provide or reveal any information about yourself. However, you can choose to provide Go Rider with your information to help us to respond to any of your enquiries, carry out a transaction that you have requested, or otherwise use that information in accordance with this Privacy Policy.

You may refuse to provide us with any or some information. However, we may be unable to provide you with access to certain information, products, or services on the Go Rider website if you choose not to provide us with the information we have asked for (or if you provide incorrect information). .

Unless we are required to do so by law, we will not sell, trade or rent any of the information you provide us on the Go Rider website without first obtaining your consent. We may, from time to time, hire trusted third parties to help us process the information received by us on the Go Rider website for specific projects, however your information will be protected by strict confidentiality agreements.

With your consent, from time to time we may by either email or sms, supply you with further information concerning our goods and services that we believe may be relevant to you. These messages may detail changes to timetables, fares or services, or fare product promotions.

All email messages will contain an unsubscribe option which you may use at any time to either request that we stop sending you the updates, and/or remove yourself from our database. Any request to unsubscribe from updates or remove yourself from our database will be actioned as soon as is practicable.

In the event we are concerned about abnormal usage patterns or possible security breaches, we reserve the right to collect further information for security and fraud prevention purposes.

The Website may use cookies and sessions to provide you with certain services of the website. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie.

If you have any questions about our Privacy Policy or about the information that we hold about you (or if you wish to complain about the way we have dealt with your information), please contact our privacy officer.

Chief Financial Officer
Ph (04) 802 4100

We may change or update this Privacy Policy from time to time.